Privacy Policy

We handle personal data in two different situations. The rules are different for each.

You contact us or buy from us

This is anyone who fills in the form on our website, talks to our team, or becomes a customer. Here we decide why and how your data is used. Indian law calls this role the Data Fiduciary.

Our customer stores data about you in a ZUGEE product

Our customers are businesses. They enter their own records into the product they use: their customers, staff, students, tenants, drivers, suppliers and so on. That data belongs to the business, and the business decides what is collected and why. We only store and process it for them, on their instructions. Indian law calls our role here the Data Processor.

If a business that uses ZUGEE holds data about you, please contact that business first. If they ask us to correct or delete something, we will help them do it.

When you send the form on our website

• Required: your name, your mobile or WhatsApp number, your type of business, and whether you want a product demo or a pricing call.
• Optional: your email address, your company name, and a message about what you need.
• Added by us: a reference number, the date and time, and a follow-up status (new, contacted, qualified or archived).

When we talk to you

What you tell us on a call, in a demo, on WhatsApp or by email, so that we can show you the right product and prepare a quote.

When you become a customer

• Your business name, and a contact phone number and email address.
• The product and plan you chose, and the prices we agreed.
• Each payment you make: the date, the amount, how you paid (for example UPI or bank transfer), and the payment reference such as a UTR number.
• The details needed for a GST invoice, such as your legal name, billing address and GSTIN.

Inside a ZUGEE product

The names and login details of the people in your business who use the product, and the business records they enter. What those records contain depends on the product and on you.

Automatically

• The company that hosts our website keeps standard technical logs of each request: IP address, browser type, the page requested and the time.
• We use your IP address for a few minutes to limit repeated form submissions and failed sign-in attempts. This counter is held in memory only. We do not save it with your enquiry.

What we do not collect

• We run no analytics, advertising or tracking scripts on this website.
• We never see or store card numbers, UPI PINs, net-banking passwords or OTPs. Payments reach our bank account directly, and we only record that they arrived.
• We do not buy contact lists or collect data about you from other companies.

By sending the form you agree to us using your details to contact you about your request. You can withdraw that agreement at any time: tell us, and we will stop contacting you and delete the enquiry, unless the law requires us to keep a record.

We are a small company and we do not run our own servers. These providers process data on our behalf. Each one is bound by its own published terms and data-processing agreement.

We also share data when we have to:

• with our accountant and auditors, for invoices and tax records;
• with a court, regulator or government authority, when Indian law requires it;
• with a buyer or successor, if the company is ever sold or merged, under the same commitments as here.

We will update this list before we start using a new provider for personal data.

Your data is kept on the systems of the providers listed above. Some of them are based outside India, and some may process data on computers outside India. We do not promise that your data never leaves India.

Indian law allows personal data to be sent abroad, except to countries the Government of India restricts. We will not send data to a restricted country.

If the location of your business data matters to you, for example because of your own contracts, ask us before you buy. We share hosting details on request.

Enquiries are not deleted automatically today. We review them and delete the old ones by hand. If you want yours deleted now, tell us and we will do it.

Our database provider keeps automated backups. Deleted data may persist in those backups for a short period before being overwritten.

• This website is served over an encrypted connection (HTTPS).
• The database cannot be read or written with any public key. Only our own server code can reach it.
• Enquiries are visible only to our team, behind a password-protected admin portal.
• Everything typed into the form is checked and length-limited before it is saved.
• Inside each product, only the users your business authorises can see your data.

We want to be honest about the limits. We hold no security certification such as ISO 27001 or SOC 2. No system is perfectly secure, and we cannot guarantee that a breach will never happen.

If a breach affects your personal data, we will tell you and the Data Protection Board of India, as the law requires, and we will tell you what we are doing about it.

Under the Digital Personal Data Protection Act, 2023 you can ask us to:

• Show you what personal data we hold about you, what we have done with it, and who we have shared it with.
• Correct anything that is wrong, incomplete or out of date.
• Delete your data, unless the law requires us to keep it.
• Stop, by withdrawing your consent. This is as easy as telling us.
• Name another person who can use these rights for you if you die or become unable to.

How to use them

Email support@getzugee.com or call +91 96291 44648. Tell us your name and the phone number or email address you gave us, and what you want done. We may ask one question to confirm it is really you. There is no fee.

We will reply within 7 days and finish within 30 days. If we cannot do what you ask, we will tell you why.

The only cookie this website can set is for our own staff:

Each ZUGEE product is separate software with its own login. A product sets one login session cookie, to keep you signed in. The products use no analytics or tracking.

We sell to businesses. This website is not meant for anyone under 18, and we do not knowingly collect enquiries from children.

Some products hold data about children because of what they are for, such as School ERP. That data is entered by the school, which is responsible for telling parents and getting any consent the law requires. We process it only for the school.

We follow the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000 with the rules made under it.

We sell only to businesses in India and do not market to people in the European Union or the United Kingdom. We do not believe the GDPR applies to our normal business. If you write to us from there, we handle your data as this policy describes, and we will act on a request to see or delete it in the same way.

If you have a complaint about how we handle personal data, contact our Grievance Officer:

• Name: Sakthisugesh R, Director
• Email: support@getzugee.com
• Phone: +91 96291 44648
• Zugee Systems Technologies Pvt. Ltd., Coimbatore, Tamil Nadu, India

We will acknowledge your complaint within 48 hours and resolve it within 30 days.

If you are not satisfied with our answer, you can complain to the Data Protection Board of India.

When we change this policy we change the date at the top. If a change affects how we use data we already hold about customers, we will email the contact address on your account before it takes effect.

Questions about this policy:

• Email: support@getzugee.com
• Phone: +91 96291 44648
• Zugee Systems Technologies Pvt. Ltd., Coimbatore, Tamil Nadu, India